Does deleting a Service Plan in MSP Manager also delete the Service Items that were created for the associated customers?

Last Modified

Mon Sep 30 14:22 GMT 2019

Description

  • What happens to the Service Items that were created by a Service Plan when the plan is deleted?

Environment

  • MSP Manager

Solution

  • If a Service Plan in MSP Manager is deleted, there will be a dialog that will pop up showing the below options :
    • Break the link to the Service Plan and keep the Customer Service Item active
    • Break the link to the Service Plan and keep the Customer Service Item inactive
      • Tick box to "Delete all Customer Service Items that do not have tickets assigned to them"
  • If the 2nd option is chosen and the tickbox is ticked, it will delete the Service Item if the condition applies.

Learn more about

deleting service items