MSP Manager Troubleshooting
Does deleting a Service Plan in MSP Manager also delete the Service Items that were created for the associated customers?
Last Modified
Mon Sep 30 14:22 GMT 2019
Description
- What happens to the Service Items that were created by a Service Plan when the plan is deleted?
Environment
- MSP Manager
Solution
- If a Service Plan in MSP Manager is deleted, there will be a dialog that will pop up showing the below options :
- Break the link to the Service Plan and keep the Customer Service Item active
- Break the link to the Service Plan and keep the Customer Service Item inactive
- Tick box to "Delete all Customer Service Items that do not have tickets assigned to them"
- If the 2nd option is chosen and the tickbox is ticked, it will delete the Service Item if the condition applies.
Learn more about
deleting service items