Cannot Uninstall PSA integration: There were errors while trying to process your request: Uninstall PSA failed.

Last Modified

Wed Sep 30 15:39 GMT 2020

Description

• Within the N-sight RMM:
  • Click on Settings > PSA Integration.
  • Select Uninstall and enter password.
  • ERROR: 'There were errors while trying to process your request: Uninstall PSA failed' is displayed
• Customer has had their MSP Manager instance deleted

Environment

• N-sight RMM
• MSP Manager

Solution

• The MSP Manager instance has been removed, while PSA integration was still intact.
• Therefore, when the RM dashboard attempts to unlink it cannot reach locate the MSP Manager account
• Gather relevant information and raise to Application Engineers