Learn about the Technician console

The Take Control Technician console provides a number of account configuration options, in addition to displaying incoming support requests and starting support sessions. Use the console to chat with other technicians in your company, customize colors for remote sessions, or view your session history.

  • Navigate to the Admin Area link to open the Administrative Area.
  • Click the Chat link to start a chat session with other technicians.
  • Navigate to the Options link to access and configure account settings, like changing your password, or configuring proxy settings. Additional options in this menu include:
    • Play a sound for new support requests
    • Configure default color settings for remote sessions and remember color settings for Agents
    • Automatically launch when Windows opens
    • Change your password
    • Configure proxy settings
    • Specify the TCP 3377 port for Gateways
    • Access to the log folder
  • Navigate to History to view the session history for all technicians.
  • Navigate to Inbox to view support tickets for all technicians.
  • Click to start a chat session with an Take Control support representative if you have problems with your console.
  • Receive an alert and associated error message for devices with unhealthy connections to the Agent, indicating the device is connected to the Take Control network with limited connectivity and is not connected to a gateway. To prevent this error, make sure the Hardware and software system requirements for Take Control are being met.

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