Remotely access Android and iOS mobile devices

Use the Take Control Applet for mobile devices to access and view your customers' Android or iOS devices. To use this feature, the end user downloads the Take Control applet from Google Play or the App Store, and inputs a PIN code provided by the technician from the Console or Admin Area. After sending the request, the end user is connected to share their screen with you.

  1. Customer downloads and opens the Take Control Applet for Android or iOS.
  2. Provide the customer with a valid PIN code generated from the Console or Admin Area.
  3. Customer inserts the PIN code into the app, and has the option to fill out additional fields for Name, Email, Phone Number and Issue Description.
  4. Accept the request from the Console, and the Viewer opens giving your customer the ability to share their mobile device's screen.

Take Control Mobile supports all devices from the largest tablets to the smallest mobile screens.

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