Take Control Troubleshooting
N-able Take Control (Standalone): SSO login returning Invalid Credentials
Last Modified
Thu Feb 06 17:56 GMT 2020
Description
- The following scenario must be occurring:
- Clicked the SSO invite link;
- Once on the SSO login page, getting "Invalid Credentials" when inserting the password and clicking the NEXT button.
Environment
- N-able Take Control/Take Control Plus (Standalone)
Solution
- This is happening because an SSO login already exists for that username and the password being typed does not correspond to that SSO login;
- Keep in mind the password being requested at this point is the N-able SSO login password;
- An SSO Password reset is needed should the password not be remembered:
- While on the SSO login page, click the Forgot Password? link;
- Type your username and click the RESET YOUR PASSWORD button;
- Go to your username mailbox and open the email sent from noreply@navigatorlogin.com;
- Click the RESET YOUR PASSWORD button;
- Fill the form with your username and define a new password on the freshly opened tab;
- Then click the RESET MY PASSWORD button and a message saying "Your new password has been set" will appear;
- Click the RETURN TO LOGIN button;
- Validate your SSO with your username and the new SSO password;
- You can now properly login.