Take Control Troubleshooting
Take Control (Standalone): How to uninstall an Agent
Last Modified
Mon Dec 28 17:32 GMT 2020
Description
- This article covers instructions on how to uninstall the Take Control agent.
Environment
- N-able Take Control/Take Control Plus (Standalone);
Solution
- From Tech Console
- Login into your Technician Console application;
- Open MY COMPUTERS tab;
- Right-click intended device;
- Select Delete (or use the CTRL+D hotkey combination);
- A Command will be sent to these devices to trigger the agent uninstall, this may take a few minutes;
- If a device is offline, the uninstall command should proceed as soon as the device comes back online.
- From Admin Area:
- Login to your Admin Area;
- Select Devices menu (left pane);
- Filter listed results by choosing groups and using Filters sub menu;
- Select intended devices by ticking the checkbox to left of their name;
- Click More on the top pane;
- Select Delete;
- A Command will be sent to these devices to trigger the agent uninstall, this may take a few minutes;
- If a device is offline, the uninstall command should proceed as soon as the device comes back online.