Take Control Viewer (All Versions): Freezing or Taking a Long Time To Connect due To HP Velocity

Last Modified

Tue Nov 19 10:50 GMT 2019

Description

  • When you connect to a device your Take Control Viewer Freezes.
  • When you connect to a device the Take Control Viewer takes more than a minute to establish the connection.

Environment

  • N-able Take Control/Take Control Plus (Standalone)
  • N-able N-central
  • Take Control
  • N-able Remote Monitoring & Management (RMM)
  • Take Control (N-able)

Solution

  • If when try to connect to a device the Take Control Viewer simply freezes, or if it takes more than a minute to connect to a device, verify if HP Velocity is installed on the device (Tech's device).
  • HP Velocity is known by negatively impacting other software.
  • HP has ended support for HP Velocity and it is no longer being installed on HP systems or available for download from HP.
  • HP recommends uninstalling HP Velocity from Microsoft Windows operating systems and disabling it in HP Thin Pro operating systems.