N-able Take Control (Standalone): License Count is inaccurate

Last Modified

Thu Jan 31 17:42 GMT 2019

Description

  • The number of licenses listed in Take Control (found under licensing information) isn't accurate to the number of acquired licenses;
  • Admin Area license indicator states trial or free license;

Environment

  • N-able Take Control/N-able Take Control Plus (Standalone)

Solution

  • Refresh your Admin Area:
    • If you've recently activated your account or had a technician count license change, you may be loading cached information for the Admin Area - which could be resulting in an inaccurate number of licenses being listed;
    • Try doing a "clean" refresh of the Admin Area (CTRL+R in Google Chrome or Edge, CTRL+F5 in Firefox) or clearing your cache and logging back in - confirm if the license number is now accurate;
  • Use the activation link:
    • Newly acquired licenses will be communicated by email and that email may contain an activation link - check your email (including spam folder) for it, it's subject should be listed as: "Additional Licensing" or "New Customer Activation";
    • Verify that the email is sent from an "@n-able.com" domain - if not, please get in touch with our support line;
  1. Click the Activation Link as it appears in the email (https://admin.corporate.beanywhere.com/admin_area/activate_account.php?code=<CODE HERE>);
  2. Confirm that the Code presented in the link matches the one on the sent in the email;
  3. Fill out the Capcha Code as requested and press Next;
  4. Select New Account or Existing Account;
  5. Fill out the requested form (Username, etc.);
  6. Press Next to finish account activation;
  7. Verify your Admin Area's license number now
  • I didn't receive an email/There's no activation link in my email:
    • Please get in touch with our technical support team, they'll be more than happy to assist you in resolving the issue.