Take Control Troubleshooting
N-able Take Control (Standalone): License Count is inaccurate
Last Modified
Thu Jan 31 17:42 GMT 2019
Description
- The number of licenses listed in Take Control (found under licensing information) isn't accurate to the number of acquired licenses;
- Admin Area license indicator states trial or free license;
Environment
- N-able Take Control/N-able Take Control Plus (Standalone)
Solution
- Refresh your Admin Area:
- If you've recently activated your account or had a technician count license change, you may be loading cached information for the Admin Area - which could be resulting in an inaccurate number of licenses being listed;
- Try doing a "clean" refresh of the Admin Area (CTRL+R in Google Chrome or Edge, CTRL+F5 in Firefox) or clearing your cache and logging back in - confirm if the license number is now accurate;
- Use the activation link:
- Newly acquired licenses will be communicated by email and that email may contain an activation link - check your email (including spam folder) for it, it's subject should be listed as: "Additional Licensing" or "New Customer Activation";
- Verify that the email is sent from an "@n-able.com" domain - if not, please get in touch with our support line;
- Click the Activation Link as it appears in the email (https://admin.corporate.beanywhere.com/admin_area/activate_account.php?code=<CODE HERE>);
- Confirm that the Code presented in the link matches the one on the sent in the email;
- Fill out the Capcha Code as requested and press Next;
- Select New Account or Existing Account;
- Fill out the requested form (Username, etc.);
- Press Next to finish account activation;
- Verify your Admin Area's license number now
- I didn't receive an email/There's no activation link in my email:
- Please get in touch with our technical support team, they'll be more than happy to assist you in resolving the issue.