Take Control (Standalone): How to enable Tech Console features and grant permissions to technicians

Last Modified

Wed Jul 01 15:15 GMT 2020

Description

  • How to enable Tech Console features and grant permissions to technicians on Take Control Standalone?

Environment

  • N-able Take Control/Take Control Plus (Standalone).

Solution

  1. Login to the Admin Area (as either the Main Admin or a Technician with sufficient privileges).
  2. Go to Management > Technicians.
  3. If a permissions group is already configured, select the technician from the list and click Edit from the options at the top of the list, then select a new permissions group from the Permissions Group drop down.
  4. If a permissions group is not configured to give the technician adequate permissions, select the Permissions tab and configure a Permissions Group that fits the required needs of the technician.
  5. Save when done (bottom right corner).

If the tech at hand is logged into the Tech Console during permissions change, please logout and log back in to experience the applied changes.