Take Control (Standalone): Grant Permissions to a Technician to access a group of computers

Last Modified

Wed Aug 19 14:24 GMT 2020

Description

  • Allowing a Technician to access a specific group of computers in their Take Control Tech Console and Admin Area webpage.

Environment

  • N-able Take Control/Take Control Plus (Standalone)

Solution

  • By Technician:
  1. Login to the Admin Area;
    • Please note that you will need sufficient permissions to access the admin area, if you are not an admin - please reach out to one of the account's administrator.
  2. Click on Management > Technicians.
  3. Locate the technician in the list to whom you want to grant computer access and make a note of their Permissions Group, which is listed in the column next to the technician's name.
  4. Navigate to the Permissions Groups tab, select the Permissions Group from the list and click Edit Group from the options in the right window containing Permissions Group Details.

    5. You can not edit a default Permissions Group. If the technician requiring additional permissions has a default permissions group applied, you must create a new permissions group where you can grant or deny specific permissions as needed.

  5. Under the My Computers Management section, select Allow members to access Devices.
  6. Click on Select Groups and select all groups you want to allow the technician to access.
    • Note that the technician will always have access to the Root group and, consequentially, any Agents within it.
  7. Click OK and then click Save to save the permissions group.
  8. The Technician must log in to the Console to pick up the new settings.
  • By Agent Group:
    1. Login to the Admin Area.
    2. Navigate to Devices.
    3. Edit the intended group by clicking the vertical ellipsis symbol next to the group and selecting Edit.
    4. Under the Permissions section, click the Permissions groups drop-down to choose which permissions groups can access the target device group.
    5. Save when done.
      • Note that the technician needs to have sufficient permissions to access the My Computers tab.
    6. The Technician must log in to the Console to pick up the new settings.