Take Control Troubleshooting
Take Control: SSO activation steps
Last Modified
Thu Jan 10 12:57 GMT 2019
Description
- How to activate SSO for a technician in Take Control/Take Control Plus?
Environment
- N-able Take Control/Take Control Plus (Standalone).
Solution
- Go to your Admin Area;
- Navigate to Management>Technicians;
- Select the intended technician's profile;
- Click the Send Invitation button, below the Single Sign On (SSO) text;
- Then navigate to the technician's email inbox, where you'll received the SSO invitation;
- Open the invite email and click the Create N-able SSO Account link;
- The Technician will either be asked to either:
- Provide their First Name, Last Name and Password (should they not already have a N-able SSO login.
- Login to their existing N-able SSO login (as may be the case if they've had one setup previously for another N-able product).