Take Control: Remote Audio

Last Modified

Wed Oct 12 14:10 GMT 2022

Description

  • How to hear the remote audio output during a remote control session?
  • Is it possible to get sound from a remote session using Take Control (N-able)?
  • Can we get sound via the Take Control Agent?

Environment

  • N-able Take Control/Take Control Plus (Standalone)
  • N-sight RMM
    • Take Control (N-able)
  • N-able N-central
    • Take Control

Solution

  • Access the advanced menu under the down arrow in the Take Control viewer.
  • Select Remote Audio Playback then Select Device to capture all audio playback on the remote machine and replay it through the Technician Console, allowing the technician to be aware of all the systemic audio alerts, and identify any other running sources of audio.
  • From Take Controll Windows Agent 7.00.38, when a technician chooses a microphone from the "Remote Audio Playback" Select Device list, the end-user receives a prompt to allow or deny microphone access. The end-user has 60-seconds to authorize the microphone access request.
  • Ensure you have granted the appropriate permissions for MacOS to allow microphone access to Take Control.
  • Learn more about Take Control's Remote Audio feature.