Take Control Plus: Disable an End User

Last Modified

Tue Jan 15 16:50 GMT 2019

Description

  • How to disable a End User's Profile, removing it from the visible default Technician's list and revoking access to Take Control for that End User?
  • How to recover an End User slot from a disabled End User?

Environment

  • N-able Take Control Plus (Standalone).

Solution

  1. Login to your Admin Area.
  2. Navigate to Management > Technicians.
  3. Select the intended End User's Profile from the list.
  4. Click Disable from the options at the top of the list.
  5. Click Yes in the pop up window asking to confirm the action.

Use the filtering options on the left side of the Technician list to filter by Disabled Technician Status and enable the disabled user, if needed.