Not receiving texts / emails for 2FA

Last Modified

Wed Apr 29 19:34 GMT 2020

Description

• I'm not receiving two-factor authentication text message / email when trying to login

Environment

• N-sight RMM
• N-able Mail Assure
• N-able MSP Manager
• Risk Intelligence
• N-able Take Control

Solution

• N-able does not send text messages or email messages for 2FA (two-factor authentication).
• 2FA codes are generated in the 2FA App used by the user to setup 2FA for the username in question.
• Check the 2FA app used to setup 2FA for the user for the 2FA code required to login