Lock Device option not working

Last Modified

Wed Nov 30 21:44 GMT 2016

Description

• This article provides brief information and steps to resolve the issue when the "Lock device when the remote session ends" functionality does not work after it was set and propagated.
• In a remote session, the server does not work after unlocking and ending it.
• The new MSP Connect remote support function is ideal so we do not forget to lock a server after completing a remote session.

Environment

• N-central version 10.2 or later

Solution

BASUPSrvc.ini is not updated with the option to lock the system.

C:\ProgramData\GetSupportService_N-Central\BASUPSrvc.ini

This file should have the following line:

LockComputerWhenSessionEnds=1

However, the value is set to 0 instead of 1 despite the UI having the checkbox enabled and saved.

For an individual device:

• Uncheck the box in N-central, and then Save.
• Re-check the box and Save again.

The device should get the new settings.

For multiple devices:

• Go to Administration > Defaults.
• Go to Remote Control defaults.
• Select device class(es) configured to use MSP Connect.

If the checkbox for "Lock device when the remote session ends:" is checked, remove it and save, then re-check and save; if it is not checked, check the box and save to propagate to all affected devices.