How to permanently delete a technician on Take Control (Standalone)

Last Modified

Tue 12 Jan 17:51 GMT 2021

Description

• Instructions on how to permanently delete a Technician or an End User, on Take Control Standalone.

Environment

• N-able Take Control/Take Control Plus (Standalone)

Solution

Only the Primary User/Owner account can permanently delete a Take Control technician.

1. Login to the Admin Area.
2. Navigate to Management > Technicians.
3. Select the target profile from the list.
   • Ensure to disable the target profile first. For information, see Take Control (Standalone): Disabling a Technician and Take Control Plus: Disable an End User.
   • If you're having difficulties finding a previously disabled profile, navigate to the Technician Status filter on the left of the page and click the Disabled filter option.
4. Select Delete from the options at the top of the Technicians window.
   • Only the Primary User's account can permanently delete a technician.
5. A pop up will appear displaying the message "Are you sure you want to delete this Technician? This action cannot be undone.", click Delete.
   • The deleted profile should no longer appear under your Take Control account.
   • Keep in mind this action is irreversible.