Take Control Troubleshooting
Deploy Take Control Agent with Group Policy and Active Directory Deployment
Last Modified
Mon Dec 28 12:33 GMT 2020
Description
- Instructions on how to obtain the Take Control Agent installer for GPO/Active Directory deployment.
- Instructions on how to obtain an MSI for the Take Control Agent.
Environment
- N-able Take Control/Take Control Plus (Standalone)
Solution
- Ensure that the Agent settings for a silent installation are enabled:
- Sign in to your Admin Area
- Go to Profile > Agent Setup
- Select the GENERAL tab
- Enable the following settings:
- Use the Computer Name as the Agent Name
- Silently register computer (don't ask user)
- Click Save
- Ddownload an MSI installer from the Admin Area:
- You can download the generic installer from Downloads:
- Sign in to your Admin Area
- Go to Downloads
- Download the Agent from the list: Windows MSI
- If you choose this installer into an MSI, after the agent installation is finished, the computer will be shown under the Root group of your "My Computers" list
- Take into account this agent installer has an expiration of 1 month
- You can also generate a new installer (with it's own "built in" settings, such as default group, device name, number of installs, expiration date etc.) from Devices:
- Sign in to your Admin Area
- Go to Devices
- Select Add Device
- Set the Operating System field to Microsoft Windows MSI
- Fill the remaining form as intended
- Please pay special attention to fields such as Expiration.
- A default name is always required, although the device's actual name will be used instead.
- Click Save
- The MSI installer download should trigger
- You can download the generic installer from Downloads:
- Deploy the msi file with the appropriate parameters:
- Normal silent install: msiexec /i <path_to_msi> /qn
- Silent install of an instance: msiexec /i <path_to_msi> /qn INSTANCE=<INSTANCE NAME>
- Uninstall (requires an MSI on disk): msiexec /uninstall <path_to_msi>
- More information regarding MSI conversion/deployment can be found here.