Deploy Take Control Agent with Group Policy and Active Directory Deployment

Last Modified

Mon Dec 28 12:33 GMT 2020

Description

  • Instructions on how to obtain the Take Control Agent installer for GPO/Active Directory deployment.
  • Instructions on how to obtain an MSI for the Take Control Agent.

Environment

  • N-able Take Control/Take Control Plus (Standalone)

Solution

  1. Ensure that the Agent settings for a silent installation are enabled:
    1. Sign in to your Admin Area
    2. Go to Profile > Agent Setup
    3. Select the GENERAL tab
    4. Enable the following settings:
      1. Use the Computer Name as the Agent Name
      2. Silently register computer (don't ask user)
    5. Click Save
  2. Ddownload an MSI installer from the Admin Area:
    • You can download the generic installer from Downloads:
      1. Sign in to your Admin Area
      2. Go to Downloads
      3. Download the Agent from the list: Windows MSI
      • If you choose this installer into an MSI, after the agent installation is finished, the computer will be shown under the Root group of your "My Computers" list
      • Take into account this agent installer has an expiration of 1 month
    • You can also generate a new installer (with it's own "built in" settings, such as default group, device name, number of installs, expiration date etc.) from Devices:
      1. Sign in to your Admin Area
      2. Go to Devices
      3. Select Add Device
      4. Set the Operating System field to Microsoft Windows MSI
      5. Fill the remaining form as intended
        • Please pay special attention to fields such as Expiration.
        • A default name is always required, although the device's actual name will be used instead.
      6. Click Save
      7. The MSI installer download should trigger
  3. Deploy the msi file with the appropriate parameters:
    • Normal silent install: msiexec /i <path_to_msi> /qn
    • Silent install of an instance: msiexec /i <path_to_msi> /qn INSTANCE=<INSTANCE NAME>
    • Uninstall (requires an MSI on disk): msiexec /uninstall <path_to_msi>
  • More information regarding MSI conversion/deployment can be found here.