View Incoming Delivery Queue

The Incoming Delivery Queue stores emails that are not being accepted by the destination server (your mail server administrator should be able to check why these emails are not being accepted - see ).

The system attempts to re-deliver queued messages automatically for 14 days. If, after 14 days, a message still cannot be delivered to the recipient, the system will try to bounce it to the sender. If it cannot be bounced, the message is placed in a frozen state - it cannot be delivered to the recipient or bounced back to the server.

If required, you can manually force delivery of a queued message after resolving the destination mail server issues.

Emails will only appear in here if the mail is not able to be delivered to the destination server. The Delivery queue acts almost as a holding pen until the mail server begins accepting mail again. If the mail server is accepting mail, emails will flow through the filtering system like normal and will not show here.

Access the Incoming Delivery Queue

You can view the Incoming Delivery Queue at the Admin Level, Domain Level and Email Level.

  • At the Admin Level you can see the queue for all recipients for all domains (and can filter).
  • At the Domain Level you can see the queue for all recipients in the domain you are logged into.
  • At the Email Level, you can see the queue for your own mailbox.
  1. Click on Continuity > Delivery queue - incoming to open the Incoming Log Search page filtered to show all messages with the 'Queued' and 'Delivery failed' status. You can further filter your listed results by adding new rules using the + New rule link
  2. After adding more rules, click Show Results to run the search and list the results
  3. All queued emails which match the filters are listed in the table at the bottom of the page.

    Actions Available on Log Search Results

    In the Search Results listed you can carry out a variety of actions. These differ depending on the status of the message, and include but are not limited to the listed actions below.

    These options will change depending not only on the user level logged in, but also on the status of the message and whether you are on the Incoming or Outgoing Log Search page.

  4. To customise what columns are displayed, choose from the columns available in the Customise dropdown:

View Earliest Time an Automatic Delivery Attempt Will be Made

  1. Follow the steps described above to list all matching messages.
  2. From the Customise dropdown, select Earliest next delivery attempt and click on Show Results.
  3. To lessen the impact on performance, you can only select one message at a time to see this value:
  4. The earliest delivery time is then displayed in the column: