Logging in to Spam Experts

Access Spam Experts using the URL and credentials you have been provided.

Logging In

The Login page used to access Spam Experts depends on the user level. All users should login at https://login.antispamcloud.com.

On the appropriate Login page for your user type, enter your credentials:

Super-admin (Spam Experts Local Cloud only)

A Super-Admin user has full access to the Local Cloud, including all configured domains, users, and to settings that apply to the entire Local Cloud, and to the Control Panel API. One Super-Admin user will have been provided by your N-able Account Manager, and you can create more as required; all super-admins have the same full access to the Local Cloud. A super-admin user may view and change settings and logs for any admin, domain, or mailbox. We strongly recommend that you limit the IP addresses from which super-admin users may log in, and require 2FA for all super-admin users.

Information on adding Super-Admin users can be found in Add a Super-Admin User


Admins are users that manage a set of domains. Spam Experts Hosted Cloud partners will have been provided with an initial Admin user by your N-able Account Manager. Further Admins are often created through your provisioning mechanism, providing each of your customers with an account with which to manage their set of domains.

Admin users with the appropriate access rights can add and manage other Admin users. Admins who are created by the Admin are sometimes referred to as Sub-Admins of the user who created them (a Parent/Child relationship). At the Admin User level, users can create perform key tasks for Spam Experts, including adding new domains, configuring user permissions, setting up and managing incoming and outgoing email settings and archiving, viewing incoming logs and delivery queues, etc.

With Spam Experts Hosted Cloud, all domains are assigned to an Admin, and this is typically the case with Spam Experts Local Cloud as well. The settings, email, and users for each domain may be managed by the Admin user the domain is assigned to, any Technician of that Admin, any higher level Admin user linked to that Admin (ie. through the “Parent”, “Grandparent”, etc relationship), any Technicains of those higher level Admins, and (on Spam Experts Local Cloud only) any super-admin users.

Admin users with Control Panel API access enabled use their username and password to authenticate against the API, typically with an integration.

Admin users log in using a username and password, or using credentials from another identity provider using OAuth2/OpenID Connect. Admin usernames are unique within each local Cloud and within the entire Hosted Cloud platform. If you do not know the username, contact your Admin to recover this.

Information on adding Admin and Sub-Admin users can be found in Add an Admin User


A Sub-Admin user is simply an Admin user that belongs to a higher level (“parent”) Admin.


Technicians (previously known as an Admin Alias) can be created for Admin/Sub-Admin users to allow multiple people to administer the same set of Domains as the linked Admin/Sub-Admins but each with their own login credentials.

Technician users log in using the username that has been created for them, or using credentials from another identiy provider using OAuth2/OpenID Connect. If you do not know the username, contact your Admin to recover this.

Information on adding Technicians users can be found in Add a Technician User


A Domain user manages settings and email for all mailboxes within a single domain, and may also manage Email users at that domain. Domain users are typically created automatically through your provisioning system.

Domain users log in with their domain name as the username, and a password.

Information on adding Domain users can be found in Add a Domain User


Email user accounts are for individual mailboxes to allow access to the Spam Experts app. When logged in as an Email user, users can see their quarantined messages, manage their email settings, train messages, etc.

Email users log in with their email address as the username, and a password, or using credentials from another identity provider using LDAP or OAuth2/OpenID Connect.

Information on adding Email users can be found in Add an Email User

If you are unsure what user level you are logged in as, you can find this by checking in the upper left hand corner of the screen. Here you will see the username with which you are logged in and the user level.

Forgotten Passwords

If you have forgotten your password or want to add yourself as a Spam Experts user, use the Retrieve log-in link in the Login page.

Too many failed login attempts will cause the account to be locked to prevent abuse. To recover the account, you must reset the password or contact your administrator.

Control Panel

Once you are logged in, you are presented with the application Control Panel. There are three different Control Panel views in Spam Experts and the one you see (and what it contains) depends on your user level and the access permissions for this level.

The following Control Panel levels are available:

  • Admin Level Control Panel - Available to Admin, Sub-Admin and Technician users. See our full documentation for more information on the Admin level control panel.
  • Domain Level Control Panel - Available to Domain users and also Admin, Sub-Admin and Technician users with the correct permissions. See our full documentation for more information on the Domain level control panel.
  • Email Level Control Panel - Available to Email users and also Admin, Sub-Admin, Technician and Domain users with the correct permissions. See our full documentation for more information on the Email level control panel.

Some features are available only to certain Control Panel levels, but some are shared among different Control Panel levels.

For information on how to manage user access to specific areas of Spam Experts, see Manage Permissions.

For an overview of the Spam Experts interface, see Application Overview.

Timeout Settings

The inactivity timeout is currently set at 5 minutes and is the same for all users. This is not configurable.

Supported Web Browsers

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Apple Safari

We do not support Microsoft Edge (legacy) or Internet Explorer, and use of these older browsers may lead to issues with the application. To avoid these potential problems we recommend using a modern and supported web browser.