Forgotten Password

1. In the Login page, click on the Retrieve log-in link button
2. Enter your username/domain/email and click on Submit, an email is sent to the email address associated with your username/domain/email

   If the username or email address entered here is linked to N-able Single Sign-On (SSO), you will be redirected to Forgotten Passwords for SSO

3. In the email, click on the Set password link to open your User profile page in SpamExperts
4. Enter your new password in the New password and Confirm new password fields

   Password complexity requirements are set by the Admin in Manage User Settings > Password Policies

5. Click Save

If you already have an existing mailbox but no existing account in SpamExperts

1. In the Login page, click on the Retrieve log-in link button
2. Enter your email address and click on Submit, an email is sent to your email address
3. In the email, click on the Set password link to open your User profile page in SpamExperts
4. Enter a password in the New password and Confirm new password fields

   Password complexity requirements are set by the Admin in Manage User Settings > Password Policies

5. Click Save

This option allows you to send a customised link to a user which allows them to request the password reset email.

1. Send the user the following link:

   https://primary.hostname/retrievelogin.php?username=example@demo-domain.invalid

   Where:

   • primary.hostname - is your custom application login link
   • example@demo-domain.invalid -is the user's email address

2. The user must then click on the link to open a page with their username already added
3. Click Submit to receive the password reset email