Viewing Tickets

To access Tickets, click on the Ticket icon on the left Navigation panel (the number in the red circle depicts the number of open tickets):

The Tickets page is displayed:

The Tickets page allows you to filter and manage tickets displayed, and comprises:

  • Views Panel - Contains a list of preset views
  • Toolbar - Provides a variety of filtering tools
  • Tickets - Lists tickets matching the views/filters defined (by default all tickets of the status 'Unresolved' are displayed)

Views Panel

Click on a view to display matching tickets - the following views are available:

  • Unresolved (default view)
  • Assigned to me
  • Awaiting response
  • Unassigned
  • Overdue
  • Resolved
  • View all
  • Breaches
  • Warnings
  • My Saved Views - Click to open a previously saved view


The Tickets toolbar allows you to:

  • Save view - Save a custom view (storing your specified filters)
  • Filter - Choose from a variety of filters to filter the tickets displayed
  • Settings - Choose column headers you want to see in tickets listed
  • Toggle Detail - Toggle the amount of detail displayed in the tickets window
  • Auto Refresh - Define the auto refresh time period


Based on the filter criteria or view selected, matching tickets are listed.

You can:

  • Click on a ticket to open and view details
  • Star a ticket for future filtering
  • Act on a ticket by selecting a ticket and choosing from options available at the top of the Ticket page (see Viewing Tickets):