Adding Ticket Sub Statuses

In addition to being able to organise tickets by priority ("Urgent", "High", etc...) and status ("Open", "Closed" and "Hold"), you can also set up custom sub statuses to filter at a greater level of detail:

  1. Go to Settings - Tickets - Sub status. All existing statuses are displayed.
  2. Click New to create a new status.
  3. In the Name field, enter a name for the sub status e.g. In progress.

    4. Note - Suggested sub status names:

    • Ready

    • In Progress

    • Scheduled

    • Waiting: Results

    • Waiting Customer

    • Waiting: Vendor

    • To be scheduled

    • Processed/Billed

  4. Click Save - the new sub status is added to the list.