Twitter integration means you can connect your existing Twitter account to Service Desk and view any Tweets sent to your account as well as re-tweet and respond directly from Service Desk. The following describes how you can optimise this process:
To Set up a Twitter Feed
- Go to Settings - Integrations - All Integrations and in the Twitter panel, click on Enable.
- To authenticate all Staff Agents with a specific Twitter account click on Sign in with Twitter.
- Click on Authorise app.
The Twitter authorisation page is displayed.
The successful authentication message is displayed (you can also choose to remove the authentication from this page) - and the Twitter icon is now displayed in the main Navigation panel.