Setting up a Twitter Feed

Twitter integration means you can connect your existing Twitter account to Service Desk and view any Tweets sent to your account as well as re-tweet and respond directly from Service Desk. The following describes how you can optimise this process:

To Set up a Twitter Feed

  1. Go to Settings - Integrations - All Integrations and in the Twitter panel, click on Enable.
  2. To authenticate all Staff Agents with a specific Twitter account click on Sign in with Twitter.
  3. The Twitter authorisation page is displayed.

  4. Click on Authorise app.

The successful authentication message is displayed (you can also choose to remove the authentication from this page) - and the Twitter icon is now displayed in the main Navigation panel.