Self-serve User Portal

You may want to take advantage of the features that the Self-serve User Portal can provide for your customers - a means by which your customer end-users can log and track tickets and browse the Knowledge Base - all from a web browser.

Users can access the portal from the URL included in your welcome email (this is the root directory of your installation e.g. http://[yourcompany]

The following features allow you to make the Portal work best for you and your customers:

Note - Customer users with client Dashboard accounts would have been automatically imported during the integration process - and can use their existing Remote Management & Monitoring login credentials to access the Portal. Other users either need to be created in Service Desk or can register themselves on the Portal. See How Portal End-users Register