How Portal End-users Track Tickets

Once end-users create a ticket they are then able to track their ticket from the Self-serve User Portal.

  1. This can be done from the My Tickets page by clicking on the ticket in either the Awaiting my Response or the Awaiting Staff Response list.
  2. Alternatively, you can click on Track Ticket at the top of the screen.

    The Track a Ticket dialog opens:

  3. Enter the Ticket ID and Ticket Key (contained in the confirmation email when the ticket was raised in the Portal) and click on Submit to display ticket details including Ticket Status and Staff Agent assigned to the ticket.