Customer Branding

Like all products, you can brand Service Desk as your own - demonstrating your value as a trusted MSP. On top of this, if your customer wants to brand their Portal with their own logo - you can set this up too.

Customer Branding functionality allows you to add a specific customer logo to the customer's Self-serve User Portal landing page. The customised portal can then be accessed from the URL generated.

Add Customer Logo to Self-serve User Portal

  1. Click on the Customers icon in the navigation panel:
  2. The Customers page is displayed with a list of customers stored in the system.

  3. Click on the relevant customer to open the Customer pages.
  4. In the Overview tab - Branding panel click on Edit to open the Edit branding dialog.
  5. Search for and upload the customer logo.
  6. Select Remove the current logo to replace any current logo with the new one.
  7. Click on Update branding to save and close the dialog. The new logo is displayed along with the Branded portal URL.
  8. The customer must access the Branded portal from this URL, therefore this link must be made available to end-users (from the customer's web site for example).