Reporting

Service Desk provides a broad range of reporting capabilities, allowing you to output reports to a graphical/tabular display and, depending on the report type, in either CSV, XLSX, PDF or HTML format - on any chosen date range within your history of using Service Desk.

The following table shows in which formats reports are currently available:

Report Name	XLSX	CSV	PDF	HTML
Dashboard Reports
Ticket Closure Report	a	a
SLA Breach Report	a	a
Tickets by Asset Report	a	a
Tickets by Customer Report	a	a
Opportunities Report	a	a
Staff Agent Activity Report	a	a
Ticket Reports
Revenue Reports
Customer Summary Report			a
Report Builder Reports
Time Log Report	a	a	a
Cost Entries Report	a	a	a
Customer Assets Report	a	a	a
Tickets Report	a	a	a
Ticket Volume Report	a	a	a
Ticket Queues Report	a	a	a
Customers Report	a	a	a
Sites Report	a	a	a
Staff Report	a	a	a
Users Report	a	a	a
Scheduled Reports				a

To access Reports, click on the reporting icon in the Navigation panel:

The Reporting pages are displayed:

The Reporting navigation panel contains the following sections:

• Dashboard Reports - Reporting dashboard with range of useful, display-only, graphical and/or tabular reports
• Report Builder - Build, customise, schedule and output the reports you need
• Recently Saved Reports - A list of the 10 most recently saved reports from the Report Builder (reports listed here are system-wide and not just those of the logged in user)