Remote Management & Monitoring Dashboard Configuration
Now that you have successfully completed the Remote Management & Monitoring and Service Desk integration setup, you can now further amend the Dashboard's Service Desk configuration settings:
- Go to Settings > PSA Integration > Configure.
- The Ticket Creation tab is used to configure the default behaviour of Service Desk tickets when created by the Remote Management & Monitoring Dashboard. Modify settings as necessary:
The Configure Service Desk dialog is displayed and contains the Ticket Creation and Ticket Frequency tabs.
Option | description |
---|---|
Name Format |
Choose from the following options: {ClientName} {DeviceName}{CheckName} - Client, Device and Check names {DeviceName}{CheckName} - Device and Check names {DeviceName} - Device name {CheckName} - Check name |
Servers/Workstations | |
Auto Create Ticket | Where enabled, tickets are created automatically in Service Desk whenever a check alert or device outage is recorded. |
Disable Outage Email Alerts |
This option prevents the generation of email alerts when a check fails. |
Disable Outage SMS Alert (Servers only) | This option prevents the generation of SMS alerts (if configured) when a check fails. |
Auto Close Ticket | Where enabled, tickets are automatically closed in Service Desk whenever an outage is closed, for example when the check passes. |
Disable Recovery Email Alerts | This option prevents the generation of email alerts when a failed check subsequently passes. |
Disable Outage SMS Alert (Servers only) | This option prevents the generation of SMS alerts (if configured) when a failed check subsequently passes. |
Close on Check Clear | Where enabled Service Desk tickets created against a failing check are closed when the check is manually cleared from the Dashboard. |
- The Ticket Frequency tab contains settings specific to 24x7 and Daily Safety Check failures as well as device outages. Select from the following settings common to all three.
- Click OK to save and close the dialog.