Managing Assets

Service Desk provides you with the tools to manage your customers' supported devices, allowing you to add assets, asset types and sites.

To create an asset:

  1. Select New asset from the New dropdown in your installation header:

    2. The Create Asset page is displayed.

  2. Configure the following information as necessary:
    3. Field/Option Description
    Name The asset name e.g. Dell Monitor D12345
    Cost The cost of the asset (for billable purposes)
    Location The address of the asset
    Type Select from those available
    Site Select the customer and site from the dropdown
    Notes Add any notes if required
  3. Click Create to save and add to the list of assets.