Activating Staff Agents

Although the initial integration and configuration process included the import of all RMM Staff Agents into Service Desk, only the admin user logged into RMM and carrying out the integration is activated automatically in Service Desk. This topic describes how to activate all the other users imported from Remote Management & Monitoring:

  1. Go to Settings - Integrations - Remote Management.
  2. In the default Staff tab all staff agents imported from RMM are listed. Click Link alongside the Staff Agent to activate in Service Desk.

Note - You can create new Staff Agents in the Staff Agent area. See Creating Staff Agents