View Ticket Details

In the Tickets page, tap on the ticket you want to view.

The Ticket details page is displayed:

The top navigation bar contains the time Tracker (you can start and stop the timer here). It also houses a menu with the following links:

  • Edit ticket - Edit and add more ticket details. See Edit Ticket.
  • Delete ticket
  • Make site visit - Create a site visit with this ticket. This option is only available if the ticket is not already a site visit ticket.
  • Time Tracking - View/add any time entries and associated costs. See Ticket Time Tracking.
  • Costs - View/add any cost entries as required
  • Customer notes - View/add any customer notes

You can also:

  • View and add new ticket responses from the Responses Tab.
  • View, add, edit and delete tasks from the Tasks Tab .