Create New Ticket

  1. Tap on the create new icon in the top navigation bar of the Tickets page:
  2. The Create ticket page is displayed:
  3. Select the Customer from the list of stored customers.
  4. Enter a ticket Title and a Description.
  5. In the Requested by field, enter the email address of the user who requested the ticket.
  6. In the Assigned to field select the Staff Agent to assign to.
  7. Select a Ticket queue from the list of those available.
  8. Select the ticket Priority.
  9. If you want to schedule the ticket creation for a later date, slide the Schedule option to on and select the date when you want the ticket to be created. If you want the ticket to be repeated, tap on Repeat and select the repeat period e.g. weekly, monthly etc.
  10. When you have finished, tap on Save.