Settings
Configure Service Desk mobile settings, including the type of map you want to use, so that you can find locations quickly and easily.
- In the bottom navigation panel of the Site Visits, Tickets or Customers landing pages tap on Settings.
The page is divided into the following sections:
- Satellite map - Choose if you want the map to display as a satellite instead of street map
- Location updates - Sends location data from the device when entering or leaving a site
- Track travel - Sends location data from your device approximately every 5 mins during business hours
- Hour limit - Engineers can set the maximum hours for site visits per day. When the limit is exceeded, the total hours is shown in red
- Distance tracking units - Choose from miles or kilometres
Tickets
- Show ticket history - Displays the ticket history in the Responses tab in Tickets and Site Visits
- Email user responses - Sends an email to the person who submitted the ticket each time a new response is added
Startup
- Start screen - Choose which page is displayed on startup: Site visits, Tickets or Customers - or select Last viewed to see the last page accessed before sign out
Help
- App introduction - Choose if you want to see the app introduction pages each time you log in
- Edit profile - Choose your Staff Agent display name, email address and avatar
- Help and guidance - Opens the Online Help in your browser
- Legal and privacy - Opens N-able pages with Legal and privacy notices
and...
- App version - The current app version
- Signed in as - The signed in user
- Sign out from Service Desk - Sign out of the app and back to the Sign in page