While out on a visit you can access Service Desk tickets with the mobile app.
- Tap on Tickets in the navigation menu in the header bar.
- All unresolved tickets are displayed:
- You can search for a particular ticket ( Search for Ticket), or use the Filter by option in the top menu to choose from the following filters:
- You can also use the Sort by option to select how you would like the listed tickets sorted i.e. by Ticket priority, by Raised by date or by Customer A to Z.
- Tap on a ticket to view details. For more information, see View Ticket Details.