View Ticket Details
- In the Tickets page, tap on the ticket you want to view.
The ticket Details tab is displayed:
The top navigation bar contains the time Tracker (you can start and stop the timer here). It also houses a menu with the following links:
- Edit ticket - Edit and add more ticket details. See Edit Ticket.
- Delete ticket
- Make site visit - Create a site visit with this ticket. This option is only available if the ticket is not already a site visit ticket.
- Time tracking - View/add any time entries and associated costs. See Time Tracking.
- Costs - View/add any cost entries as required
- Customer notes - View/add any customer notes
The Responses tab allows you to view existing responses for this ticket and add new ones