Tickets

Access and manage your customer tickets while on a site visit and add new information when needed.

Select Tickets from the navigation menu in the header bar:

The Tickets page is displayed showing all Unresolved tickets by default:

Each ticket listing contains the following:

On the Tickets page you can:

• View Tickets - Filter what tickets are displayed by choosing the view you need - and sort as necessary
• Search for Ticket - Search for a ticket by ticket description or ID
• View Ticket Details - View and edit your ticket details and add a time entry if needed
• Create New Ticket - Create new tickets - now or schedule for creation at a later date
• Edit Ticket - Make changes to tickets as required