Settings
Configure Service Desk mobile settings so that you can use the app's features to the best advantage.
- In the main menu, tap on Settings:
- The Settings page is displayed:
The page is divided into the following sections:
- Satellite map - Choose to enable or disable the satellite images mode on maps
- Location updates - Sends location data from the device when entering or leaving a site
- Track travel - Sends location data from your device every 5 mins during business hours
- Hour limit - Engineers can set the maximum hours for site visits per day. When the limit is exceeded, the total hours is shown in red
- Distance tracking units - choose from miles or kilometres
- Email user responses - Sends an email to the person who submitted the ticket each time a new response is added
Help
- App introduction - Choose if you want to see the app introduction pages each time you log in
- Help and guidance - Opens the Online Help in your browser
- Legal and privacy - Opens N-able pages with legal and privacy notices
- App version - The current app version
- Signed in as - The signed in user
- Sign out from Service Desk - Sign out of the app and back to the Sign in page