Close Ticket

Open the ticket you want to close (you can use the search facility to do this - see Search for Tickets and Customers.

  1. Tap on to display the following options:
    • Open
    • Hold
    • Closed
    • Close with signature
  2. Tap on Closed to change the ticket status to 'Closed'. Alternatively, tap on Close with signature to open the Signature page, enter your signature and tap on SAVE.
Note - Your captured signature is stored as an attachment in the ticket's Responses tab.