Close Ticket
Open the ticket you want to close (you can use the search facility to do this - see Search for Tickets and Customers.
- Tap on
to display the following options:
- Open
- Hold
- Closed
- Close with signature
- Tap on Closed to change the ticket status to 'Closed'. Alternatively, tap on Close with signature to open the Signature page, enter your signature and tap on SAVE.
Note - Your captured signature is stored as an attachment in the ticket's Responses tab.