Creating a Knowledge Base Category

  1. Click on the Knowledge Base icon in the navigation panel:
  2. Click on New category to open the dialog.
  3. Enter a Name for the category.
  4. In the Parent field, optionally choose a parent category for this one.
  5. In the Lock dropdown choose who you want to be able to access this category. Enter any additional details as necessary.
  6. Click Save to save and close the dialog. The new category is added to the list of categories in the Categories panel:

Now that you have the categories that you need, you can go ahead and add an article.