Support Channels

Allowing your customers to request the support they need is easy with . The following Support Channels provide a variety of reliable methods by which your customers can raise and monitor support tickets:

  • Email - Setting up Email Retrieval from External Server.
  • Twitter - Twitter integration allows you to convert Tweets to you Tickets by connecting your existing Twitter account to . See Setting up a Twitter Feed.
  • Voice - Set up a dedicated phone number for your customer directly linking to . This feature provides voice-to-ticket integration and allows customers to route calls directly to your team. See Setting up Service Desk Voice.
  • Remote Form - A utility which allows you to generate the code required for a 'submit ticket form'. The code can then be copied and pasted onto your own web site - allowing your visitors to raise a ticket without leaving your site.