Setting up a Twitter Feed

  1. Go to Settings - Integrations - All Integrations and in the Twitter panel, click on Enable.
  2. To authenticate all Staff Agents with a specific Twitter account click on Sign in with Twitter.
  3. The Twitter authorisation page is displayed.

  4. Click on Authorise app.

The successful authentication message is displayed (you can choose to remove the authentication from here too) - and the Twitter icon is now displayed in the main Navigation panel.

For information on how to manage incoming Tweets (including converting a Tweet into a ticket) see Managing Incoming Tweets.