Edit Profile

 

1. To access your user profile, click on the dropdown at the top right of the application window and select Edit profile:



The Profile page is displayed:

 



2. From the following options, choose the set-up that suits you:

Option?Field	Description
General
Name	Your name
Email	Your email address - this is your username for accessing the system
Password (if changing)	Only enter a password here if you want to change your current password.
Avatar	Browse for and select an avatar (must be under 1MB, fit with 1024x768 dimensions and be one of the following formats: png, gif, jpeg, jpg)
Signature	The email signature shown on your ticket responses
Timezone	The Timezone of the system
Notification
Email notification	Choose from the following: - All notifications enabled - Queue Specific - Only ticket notifications from a defined queue (you must select from the queues available if you choose this option) - Tickets assigned to me - Notifications Disabled
SMS notification	If you want to be notified by SMS, select this option.
Cell / Mobile	The number to be used for SMS notifications
Contact details	Your address details.