Creating Ticket Sub Statuses
In addition to being able to organise tickets by priority ("Urgent", "High", etc. ) and status ("Open", "Closed" and "Hold"), you can also set up custom sub statuses to filter at a greater level of detail:
- Go to Settings - Tickets - Sub status. All existing statuses are displayed.
- Click New to create a new status.
- In the Name field, enter a name for the sub status e.g. In progress
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Ready
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In Progress
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Scheduled
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Waiting: Results
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Waiting: Materials
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Waiting: Customer
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Waiting: Vendor
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To be scheduled
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Processed/Billed
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Click Save - the new sub status is added to the list.
Suggested sub status names: