Creating Ticket Sub Statuses

In addition to being able to organise tickets by priority ("Urgent", "High", etc. ) and status ("Open", "Closed" and "Hold"), you can also set up custom sub statuses to filter at a greater level of detail:

  1. Go to Settings - Tickets - Sub status. All existing statuses are displayed.
  2. Click New to create a new status.
  3. In the Name field, enter a name for the sub status e.g. In progress
  4. Suggested sub status names:

    • Ready

    • In Progress

    • Scheduled

    • Waiting: Results

    • Waiting: Materials

    • Waiting: Customer

    • Waiting: Vendor

    • To be scheduled

    • Processed/Billed

  5. Click Save - the new sub status is added to the list.