The Tickets by Customer report shows ticket activity by date range, customer and ticket status. Data displayed includes the number of tickets raised and closed and the ticket source (RMM API, Email, Web, Twitter, Voice, Contract, Staff etc.)
- Click on Reporting - Tickets by Customer to display the report page (the report is automatically run on the default filters):
- Choose your reporting criteria from the following filters:
- Click on Update to run the report and display matching results.
At the top of the report, the date and time that the report was run is displayed, along with the date and time the cache will expire (15 mins from the time the report was run):
You can export the report to either CSV, XLSX or PDF by selecting from the Export Report dropdown:
You can also schedule this report to run on a specific day - See Scheduling a Dashboard Report.