Ticket Closure Report
Use the Ticket Closure Report to view resolution activity within your installation.
- Click on Reporting - Ticket Closure Report to display the report page (the report is automatically run on the default filters and matching results are displayed):
- At the top of the screen, choose to plot the graph by Date, Agent (who the ticket is assigned to once closed) or Customer. For example, if you want to see all ticket closures by assigned agent, click on Agent - the graph automatically updates to show the change in filter:
- In the next group of filters, choose from the following criteria:
- Click on Update to apply the filters. Matching tickets are displayed.
You can export the report to either CSV, XLSX or PDF by selecting from the Export Report dropdown:
You can also schedule this report to run on a specific day - See Scheduling a Dashboard Report.