Service Desk provides a broad range of reporting capabilities, allowing you to output reports to a graphical/tabular display and, depending on the report type, in either CSV, XLSX, PDF or HTML format - on any chosen date range within your history of using Service Desk.
The following table shows in which format(s) reports are currently available:
To access Reports, click on the reporting icon in the Navigation panel:
The Reporting pages are displayed:
The Reporting navigation panel contains the following sections:
- Dashboard Reports - Reporting dashboard with range of useful, display-only, graphical and/or tabular reports
- Report Builder - Build, customise, schedule and output the reports you need
- Recently Saved Reports - A list of the 10 most recently saved reports from the Report Builder (reports listed here are system-wide and not just those of the logged in user)