Replace RMM API Key in Service Desk
To allow Service Desk to extract the necessary data from Remote Management & Monitoring you must ensure that Service Desk has the correct RMM API key stored. If RMM's API key is changed in RMM it also must be changed in Service Desk.
From the RMM Dashboard:
- Go to Settings - PSA Integration - Send RM API Key to Service Desk:
- Confirm this by entering your password and click OK to send.
From Service Desk:
- In Service Desk go to Settings - Integrations - Remote Management and click to open the API key tab.
- Replace the current API key with the newly created one and click Save.