Manually Close a Service Desk Ticket
Depending on your Ticket Configuration, Service Desk tickets in RMM are automatically closed when:
- The 24x7 or Daily Safety Check passes
- The server reports as online
- A check is cleared
You can also choose to manually close a Service Desk ticket from the Dashboard.
Select the required failure in the Outages tab and from the PSA Ticket Actions drop-down (or right-click context menu) choose Close.
Once actioned, this command is communicated to Service Desk and the ticket status changed accordingly.