Generate New Ticket from RMM Outage
You may need to generate a Service Desk ticket manually from an outage.
There are two ways in which you can do this.
From the Outages tab:
- Click on the link in the PSA Ticket column and select Open from the PSA Ticket Actions dropdown or by right-clicking on the check.
From the Checks tab:
- Click on the link in the More Information column to open the More Information... dialog and click on the Current Outage tab.
- Click on Open Now.