Ticketing

The first step of the MSP Manager setup wizard is to setup the automatic ticket creation behavior for servers and workstations.

If Auto-create tickets is turned ON for servers, or for workstations, a ticket is generated in MSP Manager when a check failure or device outage is reported in N-sight RMM.

To setup the automatic ticket creation behavior for servers and workstations:

  1. Use the Auto-create tickets sliders to turn ON or OFF automatic ticket creation

    mspm_ticketing

  2. Click Next to proceed to the next step of the wizard